Privacy Policy — MyVirtualTAs

General

Access to the MyVirtualTAs platform, including our website, related software, and mobile applications, is available with the necessity to register an account. However, we collect log information and place cookies on your device to track activity on the website. You may opt out of cookies, except those necessary for website functionality.

To access certain features, such as booking tutoring sessions or using the MyVirtualTAs mobile application, users must register an account. Upon registration, we may collect specific personal information, including first name, last name, email address, phone number, time zone, interface language, IP address, and device type. Tutors may be required to provide additional details such as education background, teaching experience, etc.

We update this Privacy Policy periodically. Changes will be posted on this page, and we will update the modification date accordingly. In some cases, we may notify users via email or other means if significant changes occur. Additionally, we may introduce new features that impact data processing, and we will notify users and obtain consent where necessary.

If you have any questions regarding this Privacy Policy, please contact us at eurekii@triviumedu.com.

Information We Collect

We collect different types of information, including:

a. Personal Information

We collect personal details to facilitate tutoring services and enhance user experience. This may include:

• Full name
• Email address
• Phone number
• Account credentials (username and password)
• Time zone

b. Tutoring Session Information

To improve tutoring experiences, we collect learning preferences and history, including:

• Session recordings for revision playback.
• Reviews and ratings provided by users for internal operation and performance tracking.

c. Technical Data

We collect technical data to improve platform functionality, including:

• IP address
• Device type and browser information

d. Payment Information

To process transactions, we collect payment details via a secure third-party processor. MyVirtualTAs does not store full payment card details.

We ensure that all collected data is handled securely and used only for the purposes outlined in this policy.

Service Providers

The following service providers support MyVirtualTAs. Where applicable, we indicate what information may be shared with or collected by each provider and the locations relevant to data storage.

Student Session Recording

MyVirtualTAs does not record or store student video sessions directly. However, Lessonspace, the platform used for tutoring sessions, may record sessions for a limited duration depending on the session type and settings. These recordings are stored and managed by Lessonspace for a certain duration, not MyVirtualTAs.

The purpose of these recordings may include:

1. Reviewing sessions for educational quality.
2. Providing playback for students.
3. Compliance with platform policies.

Data Collection & Use of Student Information

We collect and use personal information only as necessary to provide educational services. The data collected from children may include:

A. Personally Identifiable Information (PII) (If Provided by Schools)

• Name (First and/or Last Name, if required for learning sessions)
• Username/Login Credentials (for accessing MyVirtualTAs)
• Email Address (if provided for account setup)

B. Automatically Collected Information

• IP Address (for security and fraud prevention)
• Device & Browser Information (to optimize platform performance)
• Usage Data (session duration, pages visited, interactions with lessons/tutors)

C. Communications & Content Shared by Children

• Text Messages/Queries & Whiteboard Interactions (within the learning environment)
• Video & Audio Streams (if participating in live tutoring)

MyVirtualTAs does not use children’s information for advertising or marketing purposes.

What Student Information is Visible to Others?

• Tutors & Teachers – May see the child’s name, learning progress, and session history.
• Administrators – May access session logs, messages, and performance data.
• Other Students – Students cannot see each other’s personal information.

Communication Between Students & Others on the Platform

• Tutors & Teachers – Through live video, chat, messages/inbox, or whiteboard sessions.
• Administrators – Through portal or scheduled check-ins.
• Other Students – Only in group learning sessions (with school approval).

All interactions are moderated and logged for safety.

School/Parent Consent for MyVirtualTAs

A school provides consent to MyVirtualTAs on behalf of student parents under specific conditions. The consent may cover the following aspects:

1. Authorization for Student Participation – Permission for students to use MyVirtualTAs for online tutoring as part of their educational support services.
2. Data Sharing Agreement – The school may share limited student information (such as name, grade level, and school email) with MyVirtualTAs for account setup and educational purposes.
3. Acceptance of Third-Party Services – Acknowledgment that MyVirtualTAs integrates with third-party services (Lessonspace, VDOcipher, Tawk.to, Firebase) and consent to their use for delivering tutoring services.
4. Privacy & Security Assurance – MyVirtualTAs adheres to data privacy and security standards, protecting student information.
5. Recording & Monitoring Approval – Consent for monitoring or recording tutoring sessions for quality assurance and student safety.
6. Compliance with Regulations – Ensuring use aligns with educational policies; the school may notify parents or obtain additional consent as required.

Data Breach Statement

If MyVirtualTAs becomes aware of a systems security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws. We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps. The notification will include: date of the breach, the types of information that were subject to the breach, general description of what occurred, and steps MyVirtualTAs is taking to address the breach.

School Rights over Student Data

In compliance with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA), schools that provide consent on behalf of parents have specific rights regarding the collection, use, and management of student data within MyVirtualTAs. To further support and uphold these protections, MyVirtualTAs participates in an FTC-approved Safe Harbor program, demonstrating our commitment to maintaining the highest standards of data privacy and security for children and students.

1. Right to Review, Delete, or Restrict Student Data Collection

• Review the personal information collected about students.
• Request deletion of student data stored by MyVirtualTAs.
• Refuse further collection or use of a student’s information.

Implications of Refusing or Deleting Student Data

• The student may not be able to access MyVirtualTAs services, as some data is essential for account management, progress tracking, and learning activities.
• Educational records, session history, and learning progress may be permanently lost.
• Certain features (e.g., tutoring feedback, saved resources) may no longer be accessible.

Schools must be notified in advance of material changes to privacy policies, including practices around new or additional data collection, or practices that may lessen the previously noted protections around student data privacy, separate from any notice in a "click wrap” agreement.

While MyVirtualTAs respects privacy rights, some information is necessary to maintain a functional learning experience. Schools should carefully consider the impact before requesting data deletion.

2. Right to Inspect, Review, and Amend Student Data

• Inspect & review student data collected within the platform.
• Request corrections or updates to student information if inaccuracies are found.